a. Order Confirmation
Once your order is placed, we will send out an order confirmation email with your order summary and delivery address. Order processing will take 2 to 3 business days before your order is ready to leave the warehouse.

b. Shipment Notification
Once your order is shipped, a notification of shipment (with tracking information and expected delivery date) will be sent to you via email. You can then track your package on our shipping partner's website. Alternatively, you can check the order status by logging on to your account on the True Hydration™ website.

c. Order Completion
Once your order has been successfully delivered, we will send a final email notifying you that the order is completed.

（i） You acknowledge that product delivery is subject to inventory conditions. We will make every effort to deliver the products to you within the delivery times indicated in the accepted orders, but you acknowledge that although the inventory information on our website is frequently updated, in some cases, products may be out of stock before the next update is made. All given delivery times are estimated and may be subject to delays. If there is a delay in the delivery of your product, we will notify you accordingly via email, and your product will be delivered to you as soon as we have it in stock.

（ii） Please note that we do not offer international shipping services outside of the Hong Kong Special Administrative Region. We will charge the following basic local shipping fees:

• Our service and delivery times are limited to: Monday to Friday, 10:00 AM – 6:00 PM (commercial areas) and 10:00 AM – 10:00 PM (residential areas).
• Delivery to remote areas such as Ma Wan, Discovery Bay, and Tung Chung is scheduled for Wednesdays, while delivery to Sai Kung (excluding restricted areas) is scheduled for Thursdays;
• We do not provide delivery services to non-service areas, including but not limited to the following locations: Lantau Island, Peng Chau, Hei Ling Chau, Lamma Island, Po Toi Islands, Cheung Chau, Hong Kong International Airport, port areas, Disneyland, Ocean Park, Sai Kung restricted areas, transit and logistics warehouses, etc.
• Delivery addresses must be accessible by elevator. If the delivery address cannot be reached by elevator, delivery will be limited to the ground floor only. If stairs are required for delivery, a stair carry fee of HKD 40 per floor will be charged.
• Please note that we cannot guarantee any fixed or pre-arranged delivery times. However, our delivery agents will contact the recipient in advance to inform them of the estimated delivery time.