- 有哪些付款方式？
我們接受 Visa、Mastercard、Apple Pay 和美國運通卡付款。請注意，所有款項將以港幣結算。
- Can I change my payment method for an order?
訂單一旦提交，便無法更改所選的付款方式。
- Why did my payment fail and what should I do?
Your connection might have dropped during checkout. Alternatively, your card might have been declined.
If you continue to have trouble placing an order after multiple attempts, please contact our customer service team at service@truehy.hk.
- 我的信用卡/金融卡資料安全嗎？
Please be assured that our appointed payment gateway provider has been audited by a PCI-certified auditor and has received the PCI Service Provider Level 1 certification. This is the most stringent level of certification available in the payments industry.
- 我的信用卡何時會被扣款？
When you place an order, we will request authorisation from your credit card company to charge you with the order amount. Once we receive approval, your card will be charged with that amount.
- 我可以更改我的帳單地址嗎？
Your billing address should be the same billing address registered with your payment provider. Please ensure that your billing address is correct at the time of placing your order. Once your order has been confirmed, your billing address cannot be changed.
- Can I place an order using a credit card that is not registered in Hong Kong?
是的，我們接受海外信用卡。但是，在進行國際交易時，您的銀行可能會向您收取費用。